Sort By: Just In. Size: 12 Girl Joyfolie. Girls gold gladiator sandals. Size: 3 Joyfolie. Size: 6 Girl Joyfolie. Joyfolie everleigh dress. Size: S Joyfolie. Size: 4 Joyfolie. Joyfolie Shirt 3T. Size: 3T Girl Joyfolie. Size: 8. Size: M Joyfolie. Size: 30 Joyfolie. Size: Various. Size: 7 Girl Joyfolie.
Size: 8 Girl Joyfolie. It states that clothes can be previously worn blah blah blah or have small imperfections. Can we say understatement of the year. The only thing holding it together was the lining of the zipper.
The material was in shreds and definitely not fixable. What a waste! Completely misleading that stuff can be slightly used or have imperfections, this dress looked like it literally was taken out of the trash and thrown into the box last minute- So incredibly disappointed. Not to mention the box before one of the other dresses received the zipper would not budge due to the placement of where it was on the seam.
I definitely will not be purchasing another sample box! It might as well have said "Hey look what you could have had". Products used: Dresses, shirts, accessories in addition to the sample boxes. Hello Tiffany, Joyfolie designs several pieces from dresses, casualwear, swim and sleepwear. These are definitely mystery items and may include any of our clothing categories. We are sorry to hear this box did not meet your expectations for this event and we will continue to do our best to provide a good mix of all of these styles for our Sample Sales.
Although you may receive photoshoot pieces, that may have been worn, you should not receive items in disrepair. We are so disappointed that you received a dress in this condition. Somehow this was missed by our third-party warehouse and is not a reflection on what should have been included in your items. A Fashion Consultant is reaching out to further assist you. Their website is too slow and it keeps crashing.
I was finally able to order and now I hope I don't have to return anything because I read this reviews a bit too late. If I had read the reviews I would have not ordered from a company who doesn't gives a refund when purchasing items at a discount price. Hello Cynthia, I'm so glad you were able to place your first Joyfolie order. Thank you for letting us know that you have recently had some issues browsing our website. Occasionally our platform provider can have service issues and I apologize for the inconvenience.
I will definitely pass along your experience with the site speed so we can take a look at possible areas that may be creating the lag time in merchandise searches. Our Fashion Consultants are always happy to assist any customer concerns through info joyfolie. I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable.
In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with.
However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens Maybe it is due to the amount of items that I purchase?
The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that It also takes days to receive your credit. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE.
I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on which i absolutely hope they do that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great.
Just some kinks that still need to be worked out, along with better quality control of items. Hello Kat, First of all, We can't thank you enough for being a long time supporter of Joyfolie. All of your lovely comments have been very much appreciated throughout the years. We definitely apologize for the experiences you have been having lately. Although we are a small team, we have been working diligently to find satisfying resolutions for any issues you have incurred.
Please know we have reached out again to assist you further. If it was clearances I get it but not items on sale. We love to treat our customers with special promotional opportunities.
For those customers who like to participate in additional discounts and savings on their items, you have the option of applying our current promotional code. Once any items are discounted we allow store credit or size exchanges for those products so you can get the right fit or choose something entirely new that will work better for you.
Please feel free to visit our website FAQ's or use our Live Chat option during business hours if you have any questions on our policies and promotions. We are always happy to assist. I placed two different orders with Joyfolie and both were disappointing.
It does not. First, I ordered two sweaters for myself. I ordered my usual size small for the Ruby Top in Mauve. The sleeves were outrageously huge and do not look that way on the petite model. The company asked me to submit a review and when I did, customer services said they wouldn't publish it because they wanted to "make it right" - they suggested I go to an XS.
I don't need an XS, I needed the sleeves to be about 4 sizes smaller. They only offered me an exchange and they still refuse to publish my review. If you go on the website, you'll see there isn't a single review for that sweater. Likely because they likely tucked or hemmed the sleeves back to make it look different.
Second, I ordered 2 dresses for my little ones. I sized down because they are petite for their age. After receiving the dresses, I contacted customer service because the dresses were outrageously huge. My kids would have needed to size down 2 and 3 sizes from girl sizes to toddler to make them fit. I indicated that the dresses wouldn't fit girls years older. The solution given was for me to pay expedited shipping for smaller sizes, then pay to ship the larger dresses back on my own dime, and to send them photos with a tape measure to "prove" the dresses are cut too large.
I asked for the matter to be escalated to management. I have heard nothing back as of yet. Their stuff looks cute, but be careful. I will not be purchasing from this company ever again. This may not be what all consumers are used to when shopping. In our attempts to resolve one sizing experience the additional girl's dresses were brought to our attention.
We use our review process to ensure our customers are satisfied with their items and if they are not, this gives us a chance to further review the exact issue our customers are having. We definitely want to take a moment to determine if this is a one-off defect or size discrepancy and take care of the customer in a unique way.
It seems we did not get the opportunity to take care of these situations quickly enough and we absolutely apologize that you have felt that way. We do our best to provide service based on everyone's unique circumstances. An additional follow-up email had already been sent to further assist you. Again, we apologize that we left you feeling like we were not intending on taking care of your needs. Your review had since been posted to reflect your feedback.
Package arrived and the sandals are for a one year old and very cheap quality. These sandals represent cheap mass produced Chinese imitations. They come with gardenias that have little pearls and not all of the flowers have pearls but threads. I emailed and chat with them just to hear that it is a final sale! Regardless to say I was not posted on the page until I stated my request for exchange not even my money back.
I had plans to be a customer now I am not considering ever purchasing anything from them again. They claim they are a small company but in there page story they mention they are already big and successful! You can expect to gain faithful brand recognition lying and not assisting customers with weird size postings.
I was told they would email me a resolution, which has not been done. I will do what ever I need to legally to make sure they stop lying and stealing from hard working customers,. Hello Annie, I am so sorry to hear that you have felt misled by our promotions and Final Sale deals. We offer deep discounts on our Final Sale closeout merchandise and therefore these items are not eligible for returns. We do list this in our product descriptions so customers can make an informed shopping decision prior to purchasing.
It sounds like through previous conversation you may have ordered the wrong size and this has led to frustration with the return of your Final Sale Seraphina Gladiators. We have sent communication a few times through email in hopes of assisting you further with no responses from your side. We have forwarded this information again and we look forward to your reply.
Superb customer service! I ordered a dress it arrived 5 days later, or was to big so I emailed them, got an immediate response with direction on how to exchange for a smaller size. My new order was processed and shipped promptly the whole time this company always remained in contact with me. I will definitely be shopping with this company again. And the quality of the dress was far better than I expected. Thank you Joyfolie for being so pleasant..
Hi Daniele, Thank you so much for the kind words! We are so glad you had a delightful experience with our team. Thank you so much to those sharing such amazing stories about our company. We really appreciate all the positives vibes! As always, any customers who need further assistance do not hesitate to reach out via email or our Live Chat option, we would be pleased to provide support!
Yes, All customer service inquiries are handled through email communication currently. Our Business hours are Monday through Friday and our goal is to answer all inquiries within 24 hours; however, occasionally 48 hours if we need to further review the information given. Please take advantage of our Live Chat option through our website if you would prefer some immediate dialog, we would be happy to assist!
Joyfolie is a company founded and operated by a lovely individual who has an enduring passion for strengthening those with whom she is surrounded. The team here at Joyfolie absolutely appreciates all of our customers who have supported us from the beginning, as well as, those who are just finding out about us. Feel free to contact us for more information or visit our "About Us Page" to hear about the company journey. Hello, It is definitely a personal decision to purchase; however, we feel there is no reason behind avoiding merchandise shipped from overseas.
Our thoughts are with all individuals and businesses of those who have been affected by the current global situation. A nonpareil approach to footwear for the fashion-forward gal. Share on Twitter. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms. Better Business Bureau. Corporate Values. Overview Joyfolie has a consumer rating of 3. What reviewers want you to know Positive highlights I have reached out to their customer service department via email and I always get a response within 24 hours.
Critical highlights No critical highlights yet. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase.
Verified site experience. Contains image or video. English only. Reviews that mention popular keywords customer service Dorinda L. Not only that, because they were so rare, well made, and desired, the resale value was awesome! It truly was a win-win for moms all around. As the demand rose, she moved to having her products manufactured. Things slowly started taking a turn for the worse. Despite these flaws, the customer service would always make it right some way somehow, which in my book was a fair trade.
Now over the past couple years of my hiatus from shopping, I have seen that during big sales they had a flood of angry customers due to shipping, lack of communication, issues with products and returns etc. May 20 th this Sunday my daughter has an award ceremony for gymnastics. One day out of the year she will get to dress up. I turned to Joyfolie as I have always done. Plus she already had red shoes from Joyfolie, that would match!
I ordered a cute dress for myself as well. Seeing that, and knowing my child is small for her age, I contacted them, gave them her measurements, and ordered what was recommended by their staff. The color was wrong, the size was wrong, and it was so cheap, it look like something from the dollar store.
The dress I ordered for myself had a zipper that was sewn together. I spent 30 minutes fixing that, and then it just was not a great fit. Boy was I wrong!!!!! My daughter has no dress, and they could care LESS. I explained the importance and time sensitivity of getting a replacement dress. I was even willing to exchange for something else despite the fact I want nothing to do with them.
0コメント