Communication: We're working closely with our network of service providers to ensure our health and safety standards are aligned. Our Mission Our Mission is to ensure everyone has access to the eyewear they need.
Buy One, Give One During these challenging times, access to vital eyewear is more important than ever. Shop to Give. All your eyewear needs, available online.
Shop Glasses Shop Contacts. In the meantime, you can view updates on the order status here. The estimated delivery date is calculated based on common production times. However, COVID is impacting production and supply lines differently, which means some pairs may be taking longer than the promise date indicates. When you have a problem and need to contact them, a live person will answer the phone or respond to your chat request.
When it comes to buying eyewear online, most retailers sell the same products at very similar price points. Customer service is a primary way that retailers try to set themselves apart. Coastal seems to be making customers happy with their approach to customer care. When you buy contacts or eyewear online, you should know a few things before you even get started. When it comes to buying glasses and contacts, Coastal is definitely not your only option.
But they do have good customer service, a wide range of products, and a great reputation. Coastal does offer premium brands and contact lenses at competitive prices, shipped directly to your address.
If you have been to the eye doctor recently, have an up-to-date prescription, and just want to save a few dollars, Coastal is probably a great option for you. Kathryn Watson is a freelance writer covering everything from sleep hygiene to moral philosophy.
She lives in New York City with her husband and two children, and her website is kathrynswatson. There are many places to buy glasses online. Some have retail stores you can also shop in. Others rely on virtual try-ons and at-home trials. Here is what to know. We test the GlassesUSA app to find out how it works in providing the prescription for your glasses. We also list other options to try. Cleaning your eyeglasses regularly should become a part of your daily routine. Coastal is a highly specialized site, offering only contacts and glasses.
Because of this niche focus, it was easy for me to find my way around. Each product page features photos, a description, information on availability, shipping, and returns, and customer ratings and reviews. You can also sign up for the subscription program to get your lenses automatically refilled. I like that this site can serve as a one-stop-shop for ordering eyewear glasses and sunglasses as well as contacts. When I was ready to order, I did a quick search to find my brand, and it popped up immediately.
I then filled out the contact strength information from the prescription my doctor gave me, selected the number of boxes, and added it to the cart. The checkout process is similar to buying anything else online. One way that ordering contacts online differs from buying other items or going in-store is the prescription verification process.
While you can have the company call your doctor which may take longer you can either fax or email your prescription. I opted to do the latter. The site says the verification process can take two to three business days, but by the next morning, I received an email that said my prescription had been verified and that Coastal was now processing my order. Two days later, my order was on the way. In general, you can expect ground shipping to take five to seven business days—just keep in mind this is after the time waited for prescription verification and order processing.
I received the contacts after five days; in total, the process took eight days from order to delivery. The contacts boxes and a contacts holder arrived in a small, cardboard box. While nothing elaborate, I was happy to see my contacts had arrived safely and securely. When I later asked a question via live chat about my account, a customer service rep was available immediately and answered my questions in a friendly manner.
The site also offers lots of helpful documentation, and the emails I received regarding my order were helpful and friendly. Coastal offers other perks, too, such as free returns. Before you order, I recommend checking for discount codes. Coastal actually has a page with most of its active discounts , so make sure you check that out to possibly save some money.
Coastal's prices suck. Big waste of time. I have been buying glasses from Coastal. In the last year I bought 7 pairs. However, one of the recently purchased pairs has what seems to be a manufacturing defect. It is impossible to see through them. The frames are fine. I thought it would be simple to get a refund or replacement but that is not the case.
The company first insisted to have a photograph of the streaks. Then they didn't like the photograph. Said it looked like scratches not streaks and I should send more photographs. I have spent over an hour to get the photos they wanted which clearly show both lenses are totally streaked. Now they told me I have to wait further for an optician to review the photos. I am shocked. I will not buy again. Yesterday I received a reply from Coastal.
They stated that they would not replace the lenses because "Upon checking, the warranty has lapsed the given time frame. Coastal offers a one year warranty for manufacturing defects. So now the company is acknowledging the manufacturing defect but refusing to honor its own warranty! Tip for consumers: Once you pay the money, it's just luck if you get a useable product.
Get buying tips about Glasses Online delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Coastal made the ordering process easy from beginning to end.
The frames I initially wanted were not available. The rep I was working with helped me find a comparable pair at the same price.
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